Privacy Policy – SellReady

SellReady Privacy Policy

Your privacy is important to us. It is SellReady’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.SellReady.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

For clarity, this Privacy Policy applies only to the personal information associated with your interactions with the website. This Privacy Policy does NOT cover the personal information relating to buyers and sellers and other data subjects that may be contained within documents owned by the sellers and buyers that you and other users may upload to the website. We will safeguard the personal information contained within such documents as described within our Terms of Service and Data Processing Agreement.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 29 December 2023

Last updated: 18 November 2024

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information — for example, when you create an account or order a service — which may include one or more of the following:

Name

Phone/mobile number

Title

Company Name

Transaction Data

Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Use a mobile device or web browser to access our content

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform’s core features and services

to deliver products and/or services to you

to contact and communicate with you

for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

to enable you to access and use our website, associated applications, and associated social media platforms

for internal record keeping and administrative purposes

to comply with our legal obligations and resolve any disputes that we may have

for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it using reasonably necessary and appropriate technical and organizational measures using generally accepted technology against unauthorized or accidental access, alteration, transmission, disclosure, deletion or destruction. For more information on the measures we take to secure data, please see the SellReady Data Processing Agreement.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to and for a purpose we have communicated to you. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

a parent, subsidiary or affiliate of our company

third-party service providers for the purpose of enabling them to provide their services solely on our behalf, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, providers, professional advisors, and payment systems operators

our employees, contractors, and/or related entities

our existing or potential agents or business partners

credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you

courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you

third parties to collect and process data

an entity that buys, or to which we transfer all or substantially all of our assets and business

Third party services providers that we currently use include:

Amazon

Atlassian

Microsoft

Squarespace

Zoho

International Transfers of Personal Information

The personal information we collect is stored and/or processed in Ireland, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any breach of your personal information that is in our custody or control.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organisations that process personal information on behalf of other organisations (known as “data processors”). We, SellReady, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.

Personal Data We Collect and Sources of Information

We collect personal data about you from the following sources in relation to the SellReady Service:

Directly from you.  We collect personal data like your name and contact information when you voluntarily choose to provide us with this information.

Indirectly.  We collect personal data about you indirectly, including through automated means.  We capture this Information through your use of the SellReady Service, which may involve using cookies and other tracking technologies, as explained in our Cookie Policy

Third parties.  We also collect information about you from third-party sources such as service providers that provide marketing, analytics, and data.  Some of this collection may occur even before your initial interaction directly with us.

The following table describes the personal data we collect from and about you, some of which we combine in our systems. 

Personal Data Description	Information Source
Identifiers such as your name or alias, SellReady account credentials like username and password, online professional profile URLs, online identifiers (e.g., cookies and similar tracking technology)	Directly from you Indirectly
Contact details such as address, phone number and email address used for contact or service support purposes	Directly from you
Financial and related information like your credit card number for payments and payment transaction related details	Directly from you Third parties (payment processor)
Comments that you post on our platform	Directly from you
Customer transaction information such as records of the transactions you process with us, including payment amount, type(s) service, and records of our interactions with you, including when and how you contact us and the content of those interactions	Indirectly
Service usage information on your interactions with our SellReady Service, such as the date and time you access the SellReady Service and the actions you perform on the SellReady Service	Indirectly
Device information including IP address, device type, unique device ID numbers like your device MAC Address, modem and router information, operating platform and system, and browser-type, browser plug-in types and versions	Indirectly
Geolocation information using IP address or GPS that gives your general geographic location and other technical information that associates your location to your use of the SellReady Service	Indirectly
Sensory information such as audio or video recordings of web meetings	Indirectly
Characteristics such as, job title, and gender that we collect in relation to your account	Directly from you
Marketing, communication and notification preferences including your interest in receiving marketing from us and our third parties and your communication preferences	Directly from you
Social media content such as comments that you post on Third-Party Services that are publicly available and may be processed by SellReady	Third parties

How We Use Your Personal Data and Our Legal Bases

We use the personal data that we collect from and about you for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your information. 

We process your personal data under the following legal bases:

Contract – we require certain personal data to provide and support the SellReady Service you purchase or request from us.

Legitimate Interests – we may use or disclose your personal data for the legitimate business interests of SellReady, but only when we’re confident that your privacy rights will remain appropriately protected.

Legal Obligation – there may be instances where we must process and retain your information to comply with laws or to fulfil certain legal obligations.

If we rely on our legitimate interests to collect and use your personal data, these interests normally will be to operate and provide our SellReady Service, communicate with you and respond to your questions, improve our SellReady Service or use the insights to improve or develop new services, market or promote either our SellReady Service, or to detect or prevent illegal activities.

If we need to collect personal data by law, or under the terms of a contract between you and us and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to execute with you (to provide you with SellReady Service). In this case, we may have to cancel your SellReady Service, and we will notify you if this is the case.

The following table provides more details on our purposes for processing your personal data and the related legal bases.

Purpose	Personal Data	Legal basis
Register you as a customer, administer our contract with you and provide the requested SellReady Service to you, including to develop or deliver other products or services	Identifiers Contact details Financial and related information Device information Customer transaction information Service usage information Geolocation information	Contract
Communicate with you about the SellReady Service, product and service updates and availability, updates to our terms of service	Identifiers Contact details Customer transaction information Geolocation information	Contract
Respond to inquiries and requests from current and prospective customers, including for customer support quality assurance and training purposes, and related recordkeeping	Identifiers Contact details Financial and related information Customer transaction information Service usage information Sensory information Device information Geolocation information	Legitimate Interests of SellReady
Secure the personal data of SellReady users and customers, prevent fraud, and address threats to your safety or the safety of others. For example, we may use malware and spyware monitoring tools to detect suspicious activity or unauthorised access to our SellReady Service	Service usage information Device information Geolocation information	Legitimate interests of  SellReady
Manage compliance with our service terms, or to bring and defend legal claims, including recovery of debts	Customer transaction  information Service usage information Device information Geolocation information	Legitimate interests of SellReady
Maintain, support, and improve our IT systems, including to repair and debug our systems	Customer transaction information Service usage information Device information Geolocation information	Legitimate interests of SellReady
Learn about our current and prospective customers and SellReady Service users to improve our SellReady Service, and to develop new products and services and improve our marketing, customer relationships and experiences.  This includes identifying usage trends and patterns and evaluating this information on an aggregated, specific group(s), and individual basis	Identifiers Customer transaction information Service usage information Device information Geolocation information Characteristics Inferences derived from personal data	Legitimate interests of SellReady
Administer surveys to collect customer perceptions and measure satisfaction	Identifiers Contact details Customer transaction information Sensory information	Legitimate interests of SellReady
Manage our use of cookies and tracking technologies used with our SellReady Service, and enable you to manage your cookie preferences	Identifiers Device information	Legitimate interests of SellReady
Comply with the legal obligations to which we are subject and to support our general business operations	Identifiers Contact details Device information Customer transaction information Service usage information	Legal obligation

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 90 days of the deletion of your account.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Data Protection Officer

privacy@sellready.com